General Terms & Conditions
§ 1 Scope
These General Terms and Conditions apply to all contracts between PUREGLOSS – Vladyslav Lysyi ("Provider") and consumers or businesses ("Customer") regarding the services offered on https://puregloss.eu (mobile detailing, interior and exterior cleaning, upholstery and sofa cleaning).
§ 2 Conclusion of contract
The presentation of services on the website does not constitute a legally binding offer but an invitation to submit an offer (invitatio ad offerendum). The customer submits a non-binding enquiry via our form; the Provider then prepares an individual quote by email, phone or WhatsApp. The contract only comes into effect once the offer is explicitly accepted by both sides or once the Provider begins performance.
§ 3 Scope of services
The precise scope of services is defined in the individual quote. Vehicle or object condition may influence effort and therefore the final price; material changes will be agreed with the customer before performance.
§ 4 Prices and payment
All prices are in Euro including statutory VAT. Payment is made on site after service performance in cash or – where offered – by card/instant transfer. Statutory rules (§§ 286 ff. BGB) apply in the event of default.
§ 5 Appointments, cancellation, delay
Appointments are confirmed by email or messenger. The customer may cancel or reschedule a confirmed appointment free of charge up to 24 hours before the start. For later cancellations a no-show fee of 50 % of the agreed price may be charged. If the Provider is prevented from attending for an important reason, a replacement date is offered immediately.
§ 6 Customer's duties to cooperate
The customer provides a suitable workplace (access to the vehicle/object, sufficient space, water supply where required, 230 V power). Personal belongings must be removed prior to work.
§ 7 Warranty and liability
Statutory warranty rights apply. The Provider has unlimited liability for damages arising from injury to life, body or health as well as intentional or grossly negligent conduct. In cases of simple negligence – except for the breach of essential contractual duties – liability is excluded. Otherwise liability is limited to typical, foreseeable damages. The Provider assumes no liability for pre-existing damage (e.g. scratches, stone chips, hardened stains); such pre-damage is documented on request before work begins.
§ 8 Consumer withdrawal right
Consumers have a statutory withdrawal right pursuant to § 312g in conjunction with § 355 BGB. Details are set out in our Withdrawal Notice.
§ 9 Dispute resolution
The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution before a consumer arbitration board.
§ 10 Final provisions
German law applies to the exclusion of the UN Sales Convention. Place of performance is Euskirchen. Where legally permissible, the place of jurisdiction is the Provider's registered office. Should individual provisions be or become invalid, the remainder of these terms shall remain unaffected.